Terms and Conditions

By placing an order through this website you agree to the following trade terms and conditions:

Ordering your Wine direct from the Boutique Winery

• For any wine ordered through boutiquewineries.com.au, the sale is made direct between the winery and the customer, via the internet. Much the same way as any other mail order sale.
• There are laws in Australia that do not allow a winery to sell wine to anyone who isn't 18 or older. By placing an order you confirm that you are at least 18 years old. These same laws say that a winery can't sell or supply to or to obtain alcohol on behalf of a person under 18. If you are buying a case of wine as a gift, the person you are buying the gift for must also be over 18. If the wine couriers are in any doubt about the age of the recipient on delivery, there is another law that says they must request some form of ID. In this case, if the person receiving the wine is unable to produce appropriate ID, unfortunately the couriers will be unable to deliver the wine.
• We'll change our terms and conditions from time to time.
• For credit card payments a credit card surcharge will be charged for each order. The amount of this surcharge will be made clear before you confirm your order.
• For BPAY payments a BPAY surcharge of 1.5% of your total order will be charged for each order.
• Boutique Wineries is not responsible for wine quality, packaging or bottling of wine as these matters are the responsibility of the Winery. By using the Boutique Wineries service you release Boutique Wineries from any claim or liability in respect of quality, packaging, bottling, usage, consumption or handling or wine.
  
• If the wine you ordered is not in stock then Boutique Wineries reserve the right to instruct the Winery to supply the same variety of wine with a different vintage, or with a similar wine. If the price is different, Boutique Wineries will issue a gift voucher for the value of the difference.
• If a winery is unable to supply your order, Boutique Wineries will issue a gift voucher to the value of the original order. This gift voucher can be then be redeemed for wine by placing an order with another member winery of BoutiqueWineries.com.au.
• Boutique Wineries will undertake it's best endeavors to assist you in seeking a satisfactory outcome when your order cannot be fulfilled.
• In the event that payment has been made to Boutique Wineries by credit card, you agree that you will not seek to charge back your payment to Boutique Wineries.

Placing your Order

• The wine list displays the wine that can be purchased through our website. Please note you may submit an order to more than one Winery at a time but as the wine is delivered directly from the wineries, you will need to pay delivery from each winery that you order from, and you will receive your wine from each winery separately.
• You can only create your own "mixed case" by selecting wines from the same winery.
• After payment you will be re-directed to your receipt page, you should print this out prior to receiving your email receipt. When you have placed an order, an email receipt will be sent to your email address. The receipt will detail any information you may need to contact the Winery directly should you need to, plus the order number to allow the progress of your order to be tracked.
• It is the responsibility of the Winery to include a tax invoice with the delivery.

Payment Security

• We use secure servers with state-of-the-art 256 bit encryption and secure sockets layer (SSL) technology for the transfer of credit card information. Your credit card information will remain confidential and fully encrypted from start to finish. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.
• Details of your wine order, contact details and delivery instructions will not be given to anyone except the Winery that processes your order.
• Your credit card details will not be disclosed to anyone apart from the bank and will only be used for payment of your order.

Delivery Charges

• Delivery charges will vary depending on your delivery address and the location of the winery from which you order your wine.
• When ordering, your Shopping Cart will show a total order amount "+ delivery".
• Once you proceed to the Checkout you will be asked to enter delivery postcode (along with other delivery address details), which will be used to calculate the appropriate delivery costs. An order total (including delivery) will then be shown.
• For international deliveries, we reserve the right to first confirm the correct delivery fees to the delivery destination. The total cost of delivery will then be bourne by the customer.

Delivery Timetable

• Your order will be delivered by a courier company selected by the winery from which you ordered your wine. When placing your order we ask that you specify special delivery instructions, e.g. what to do with your order if you are not at home when your courier arrives.
• Delivery times will depend on your delivery address and the location of the winery from which order your wine.
• It is important to note that the majority of our member wineries are small operations, often run by family or retiree couples. So you need to have a little more patience than you would if you were buying from a bottle shop. Sometimes our members may mess up an order; they may send the wrong bottles; miss one or two; send it a bit late; or simply forget your order. Sometimes even our delivery partners may let us down. Stuff happens! So, please select your wine knowing that there is a chance that you won't get what you expect or that it may be delayed. We know that it is the experience of a boutique wine you are after, and persistence - and patience - will always pay off in the end.
• As a guide, the following delivery times apply:

Delivery Problems

• The Winery is responsible for delivery of the wine. We facilitate handling of delivery complaints on behalf of the Winery. If you have any delivery problems, please contact us at SupportingCustomers@List.BoutiqueWineries.com.au.

Wine Quality Issues

• The Winery is responsible for the wine quality. We facilitate handling of wine quality complaints. If you have any problems with wine quality, please contact us at SupportingCustomers@List.BoutiqueWineries.com.au.

Customer Satisfaction

• If you are dissatisfied with our performance in any way, please contact our customer service department at SupportingCustomers@List.BoutiqueWineries.com.au. At Boutique Wineries, we aim to deal with all enquiries fairly, confidentially and quickly. We will acknowledge your contact within 24 hours. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.

Copyright

• Copyright of some materials presented herein may be owned by our contractors and suppliers who have contributed to the content of this site. All registered marks and trademarks mentioned are the property of their respective owners.

Acceptable Use

• Boutique Wineries authorises you to copy any material we publish on this site in unaltered form (retaining this notice) for your personal or non-commercial use within your organisation only. You must give credit to Boutique Wineries for this material should you use it. Apart from any use as permitted under the Copyright Act 1968 all other rights are reserved. If you wish to request further authorisation, please contact us.

Playing Nice on Boutique Wineries

• Any offensive behaviour towards the staff of Boutique Wineries or indeed any of our customers will result in instant censure. No second chances. Aggressive emails, threatening voice mails will receive the appropriate cold shoulder. Pending orders will be cancelled, vouchers will become void and funds in limbo will be forfeit. Accounts will be deleted and email addresses erased. We don't play with patrons who want to play that way. Be nice, be happy and we will to.

Viruses

• Whilst we take every precaution with the files we make available on our website, protection from malicious or destructive content such as viruses, worms or trojan horses remains your responsibility.

Errors & Omissions

• Any information Boutique Wineries publishes may contain inaccuracies or typographical errors. At our discretion, we may make changes to information we publish at any time without notice.

External Sites

• Some documents on our site may include hyperlinks to other websites. Boutique Wineries makes no representations or endorsements and accepts no responsibility for the content or use of any such external site accessed through ours. You acknowledge that Boutique Wineries has no control over the content on external sites we may link to.